Terms and conditions

Last Updated: january 1, 2016

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Orders

Customers may place orders via phone during our business hours or at any time via email and we will process the order as quickly as possible and usually within 24 working hours from receipt of the order. Concerning products which are in back order the dispatch will be 3-6 working days later unless otherwise informed.

After an order has been placed, the customer will receive an invoice by e-mail. Please note, that the invoice is not a shipment or payment notification. The products are shipped out on the following working day after the order is placed.

All orders for products are subject to availability, and we reserve the right to cancel any purchase order or agreement if supply is impossible.


CUSTOMER INFORMATION

Med Fillers collects customer personal information such as name, address, email address, phone number and fax number to set up an account. In order to provide requested products and services and to fulfill customer orders and payment processing we will collect additional data such as billing information.

Med Fillers is responsible for protecting personal information under its control.


DELIVERY AND DELAY

Products in stock will be shipped the following working day; those which are not in stock will be ready for shipment normally within 2-6 working days.

All orders will be shipped via Express Mail. The delivery time is between 3-7 working days and we provide our customers with a tracking number upon request.

Med Fillers is keeping track of the packages and the package is considered delivered only after customer’s confirmation.

Med Fillers is not responsible for errors in delivery where the delivery address provided by the customer is wrong or where the customer has made changes during its transit.

Please note, that shipping delays may occur due to any force majeure circumstances such as war, strike, riot, crime or weather conditions.


RETURN POLICY

Med Fillers accepts any products returned within 8 working days notification from receipt of the product as long as the reason falls under one of the following conditions:

  • The product contains manufacturing defects
  • The product was wrong received
  • The product was damaged upon arrival

Your refund will be issued to the original credit card used to place the order. Shipping costs are not refunded.

Please note that refunds can take up to 29 working days to show on your account due to varying processing times between payment providers. Contact your bank if you need to speed up the process.


DAMAGED PRODUCTS

Med Fillers bears the risk of freight of the products to the customer, any claims for loss, shortage, breakage, leakage or other damage occurring in transit must be notified to Med Fillers via phone or e-mail no later than 8 days after the customer has obtained or should have obtained knowledge thereof.

Claims received after this time are not accepted.

Claims submitted by the customer without relevant pictures or appropriate documentation will be rejected.

Packages opened or in other ways damaged by the customs or other authority, is refunded by sending a replacement with the same amount of products.

The customer will cooperate fully and loyally with Med Fillers in its efforts to establish a claim against the carrier.

In case of returned goods the customer will be offered either replacement of goods or a 100% refund of the products returned. Customers refund will be processed via the same method of payment originally used to for the purchase.

No returns will be accepted after 8 days.


CANCELLATION and POSTPONEMENT

The order can be canceled only before the products are shipped out. After an order has been placed and the products have been shipped the order is binding for the customer.

The order can be placed in advance and shipped later at customer’s request.


PRICES and PAYMENT

All our prices are in US dollars and are offered via phone or email at customer’s request.

We accept payment via credit card and from the following credit card providers:

  • Visa and MasterCard

When using a credit card, payment is ONLY withdrawn from credit card when goods have been shipped and ONLY for goods that are shipped. – Payment for balance orders are then only withdrawn from credit card when these goods are shipped separately.

Important: We handle credit card information with confidentiality, and we never store credit card information. Our payment system is designed in such a way so, after the credit card details are entered we never see such information. We do this to ensure security.


COMPLIANCE

Med Fillers acts as an international wholesaler and does not assume any liability for compliance with legislation in the country in which the customer is established or the country into which the customer imports the products.

The customer is responsible for obtaining and maintaining any required or relevant marketing permissions or for fulfilling any regulatory registration requirements for the products which are to be imported, marketed or sold by the customer.

Med Fillers do only accept orders from doctors, aesthetic clinics, hospitals and wholesalers


OBLIGATIONS TO INFORM AND PRODUCT RECALLS

The customer must within 48 hours from the time when information on an adverse event came or should have come to the customer's knowledge provide any available information thereon to Med Fillers.

In this respect, an adverse event means (i) any malfunction, failure, defect or deterioration in the characteristics and/or performance of a product, as well as any inadequacy in the labeling or the instructions for use which, directly or indirectly, might lead to or might have led to the death of a person or to a serious deterioration in their state of health and (ii) any technical or medical reason in relation to the characteristics or performance of a product leading to systematic recall of products of the same type by the customer.

The customer must no later than 8 days from receipt of the products inform Med Fillers about any and all complaints, which may refer to the products. The information provided must include a full and complete description of the complaint and any action taken in response to the complaint by the customer.

Med Fillers will notify the customer immediately in the event of a product recall and will provide instructions on how to assist in returning all affected products.


LIMITATIONS OF LIABILITY

Med Fillers will not pay damages for any indirect losses or consequential damage suffered by the customer. Indirect losses or consequential damage include but are not limited to loss of business opportunities, loss of profit, loss of goodwill, loss of interest and duty to pay any liquidated damages, penalties or fines.

The maximum liability of Med Fillers shall not exceed the purchase price originally paid by the customer for the product. The aforesaid monetary limitation applies irrespective of the basis of the liability and will, to the widest extent, possible include claims based on acts of negligence (whether ordinary or gross negligence), strict liability, product liability, etc.


COMPLAINTS and SUGGESTIONS

We aim to have happy and satisfied customers and accept complaints and suggestions of any nature which can be sent to email: info@medfillers.com or discussed with any customer support representative by phone.


DISCLAIMER

Med Fillers cannot promise that the content of the website is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Med Fillers may, at any time, amend the content of the website.

Although Med Fillers strives to display the correct texts, images and pricing, errors may occur. If the customer has been charged the wrong amount, Med Fillers will either issue a credit note or send a charging invoice for the extra amount.

In case the customer is willing to place an order but has not provided all necessary information for processing the order and Med Fillers is unable to contact the customer, the order will be canceled automatically.

Furthermore, Med Fillers disclaims responsibility for non-delivery due to sold out products and force majeure, including delivery failure due to our suppliers.